Frequently asked questions

Media Mall offers Free shipping over $39 every day on standard orders. Final shipping options and delivery estimates are shown during checkout.

In-stock orders ship within 1–2 business days from our U.S. warehouse network. You will receive tracking by email once your package is on the way.

Records ship in our own cardboard LP mailers, rated 200 lb crush-proof, with protective corners to keep jackets and vinyl safe in transit.

Pre-order items ship once inventory is released and received. If your cart includes in-stock and pre-order items, shipping timing can vary by item availability.

You have 30 days after receiving your item to request a return. Returns are not free. Contact us before sending anything back; our team will provide return instructions and the correct return address. See our return policy for eligibility and details. Damaged orders are replaced or refunded through Route (see “What if my order arrives damaged?”). If you receive the wrong item, contact us with your order number and photos.

We will replace or refund damaged orders through Route. Contact us with your order number and a photo of the damage, and we will get it sorted.

Yes. Media Mall sources products from licensed distributors and manufacturers, including vinyl, movies, music, books, electronics, collectibles, and more.

Yes. Send us a request with the title, artist, format, edition, or any other details you have, and we will let you know what options may be available.

Payment is collected at checkout. For pre-orders, this reserves your item ahead of the release or warehouse arrival date.

Not at this time. We do not offer gift wrapping, gift messages, or other gift options.

Tracking is sent to the email address used at checkout once your order ships. If you cannot find it, check your spam folder or contact us with your order number.